How it works
FirstMinute follows an agreed workflow for answering property enquiries, collecting buyer requirements, and supporting the sales handoff.
Receive and respond
When an enquiry arrives through an agreed source, the workflow can respond with relevant project information, such as the building overview, available property details, amenities, and other approved material.
Set communication preferences
Before proceeding, the conversation can ask for the buyer’s preferred communication language and follow the options configured for your team.
Understand requirements
Questions can cover name, email, phone number, buying intent, preferred area, budget, property type, configuration, intended use, and purchase timeline. Teams can adjust this list to suit the project.
Qualify and assign
Configured rules organize the buyer’s requirements and qualification status. A salesperson can be assigned, with a recommended next action and context from the conversation.
Follow up with context
Where configured, automated follow-ups and AI-supported calls can use notes shared by a developer or sales manager. The team can review feedback and continue the conversation with relevant context.
Coordinate a site visit
For a booked visit, configured reminders can be sent the day before and again that morning. The buyer can confirm or request a reschedule. Directions can be shared on the morning of the visit.
Common questions
No. It supports enquiry response and sales handoff alongside a team’s agreed tools and process.
Yes. The questions and qualification rules are defined with your team during setup.
The workflow can ask for a communication preference and use the options configured for the client.
Where call support is configured, personal notes can help shape the context shared with the buyer.
They can be configured as part of the agreed workflow, including confirmation, rescheduling, and directions.
Next step
Share how enquiries arrive and what your sales team needs to know.