Respond with context
Share useful information about the project and ask the agreed questions in a natural sequence.
Property enquiry operations
Every enquiry deserves a considered first minute.
FirstMinute helps real estate teams respond promptly, understand what a buyer is looking for, and give salespeople a useful next step.
A configurable workflow from first response to sales handoff.
SAMPLE WORKFLOWFirstMinute
I’d like to know more about the homes and arrange a visit.
Welcome. I can share project details and help understand what you are looking for. Is this for your own use or an investment?
Conversation example
SALES HANDOFFBuyer context, ready to reviewRequirements · visit interest · next action
✓Fictional example. No live enquiry data.
The opportunity
Make the next step easier to see.
A thoughtful first response helps a buyer get oriented. A clear handoff helps your team continue the conversation with context.
Understand intent
Collect contact details, preferences, budget, timing, property needs, and other agreed details.
Keep follow-through visible
Pass the conversation summary, salesperson, and recommended next action to the team.
A connected journey
From first response to a useful handoff.
Set up the steps around the way your team works, including follow-ups and visit coordination where agreed.
Receive
Capture a new property enquiry from an agreed source.
Welcome
Respond and share project information that builds confidence.
Learn
Ask about needs and communication preferences.
Qualify
Organize the buyer’s intent and agreed criteria.
Coordinate
Assign a salesperson and plan configured follow-ups.
Follow through
Support visit reminders and a clear next action where configured.
The handoff
Give your salesperson the context behind the enquiry.
Bring the buyer’s requirements, project interest, visit status, and manager notes into a concise summary for the person taking over.
Explore the simulated demoBUYER SUMMARYSIMULATED
A
Taylor MorganFictional buyer profile
QualifiedLooking forTwo bedroom home
Buying intentPrimary residence
Next stepDiscuss visit availability
SalespersonAssigned by team rules
PERSONAL NOTE
“Please share the updated floor plan before calling.”
Example note from a sales managerBuilt around your process
Practical controls for real sales teams.
FirstMinute is designed to support enquiry handling and follow-through alongside the tools your team already uses.
Client-defined questions
Choose what to collect, when to ask, and which qualification rules matter to your team.
Language preference first
Ask the buyer how they would like to communicate, then use the options agreed for your setup.
Personal notes for calls
Where configured, a call can use context or notes provided by a developer or sales manager.
Visit coordination
Where configured, confirm a visit, offer a reschedule, and share directions at the agreed time.
See it in context
Explore the workflow, then talk through your setup.
Review a simulated buyer journey or tell us how your team handles new enquiries today.